By providing you with this Privacy Statement, WinterSilks® is pledging our continued commitment to protecting
the information you provide us. WinterSilks® regularly
examines our information privacy practices to determine whether we are adhering
to the disclosures about the collection, use, sharing, and protection of your
personal information made in this privacy statement.
WinterSilks®").
Information collected about you 
WinterSilks® collects personal information about you that
you specifically and voluntarily provide. Personal information includes
information that may identify you as a specific individual, such as your name,
phone number, or e-mail address. Although you are required to register as a
member of WinterSilks® in order to make a purchase, your
personal information is needed in order to process and fulfill your order
requests. Many areas of WinterSilks® can be accessed
without providing any personal information.
On all WinterSilks® pages that collect personal
information, we specifically describe what information is required in order to
provide you with the product or service you have requested.
WinterSilks® collects personal information when you:
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Become a WinterSilks® member
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Complete user profile information
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Make purchases
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Participate in a survey or contest
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Contact WinterSilks®
Member Information
WinterSilks® collects your
e-mail address and password when you register to become a member of our Web
site.
User Profile Information
WinterSilks® collects the full name, address, city, state, zip, country, email
address, shipping information and credit card information. This information is
stored in the
Your Account area of a member's WinterSilks® account.
Purchases
WinterSilks® collects the billing address of the credit card that is used to
make a purchase. We will also collect credit card information, including card
number, card type, cardholder name, and expiration date, in order to bill you
for your purchases through WinterSilks®. Please view our
Credit Card Guarantee for additional
information on the WinterSilks® commitment to protecting
your credit card security.
Surveys and Contests Information
Occasionally,
WinterSilks® may offer our members and site visitors an
opportunity to participate in a survey or contest. Information collected by
WinterSilks® when you participate in a survey or contest
may include your full name, e-mail address, and street address.
Contacting WinterSilks®
WinterSilks® collects personal information such as your full
name, username, zip code, e-mail address, and/or contact number whenever you
submit a question or suggestion, request assistance with your account, log on to
www.WinterSilks.com or access your account.
Other information we collect
Some information is collected automatically every time you visit WinterSilks®.
WinterSilks® collects information about your computer and assigns you a
"cookie" (a small, unique identifier text file) when you visit WinterSilks®.
You do not provide this information, it is collected automatically as a
means of supporting your visit to our site. This cookie does not contain any
personal information.
Cookies and other Web technologies
As a member or visitor to
www.WinterSilks.com, a cookie will be placed on your computer's hard drive. You
may enable your Web browser to refuse cookies or prompt you before accepting a
cookie. Be advised that by refusing to accept a cookie, you will not be able to
access the full benefits of the WinterSilks® Online
Store.
When you access the Your Account area of the WinterSilks® Web
site, WinterSilks® requires you to sign in as a member,
using your Username and password. Once you sign in as a WinterSilks® member, we record the Username in the cookie file
on your computer. We may also record your password in this cookie file. Cookie
files remain on your computer's hard drive until you manually delete the file.
Computer information
WinterSilks® collects certain technical information from your
computer each time you request a page during a visit to WinterSilks®. This information is collected from your
computer's Web browser and may include your IP address, operating system, Web
browser software (i.e., Netscape Navigator or Internet Explorer), screen
resolution, and referrer Web site. Wireless users: Please check with your
wireless company if you are using your cellular phone to access the Internet to
understand whether personal information may be used to identify you.
Use of your information
Information collected on WinterSilks® may be used to:
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Register you as a WinterSilks® member
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Send e-mail notifications of special promotions
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Respond to your questions or suggestions
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Improve the quality of your visit to our site
Member registration information
When you register to
become a member of WinterSilks®, we use your information
to create your member account.
E-mail notifications
If you chose to receive
communications from WinterSilks® about special promotions
when registering as a WinterSilks® member, we may use
your e-mail address to send you communications about surveys, contests and
marketing information on WinterSilks®. We may use your
e-mail address or telephone number to contact you about your purchase and
availability.
Responses to your questions or suggestions
We
will use your e-mail address or telephone number to respond when you submit a
question or suggestion, or request assistance logging on to WinterSilks® account.
Improving the quality of your visit to our site
We collect information about your computer (not your name, address, e-mail
address, or telephone number) through your cookie file for the purpose of
assessing the effectiveness of site content and traffic. This data allows us to
improve the quality of your visit by streamlining your ability to navigate the
site and develop featured programs and content that will be of interest to our
members and site visitors.
Credit Card Guarantee
Your credit card is protected whenever you make a purchase through
WinterSilks®. If any unauthorized charges appear on your credit card statement
within 12 months of your last WinterSilks® transaction, report this fraud to
your credit card provider and contact us immediately by calling 1 (888)
782-2224 or e-mail WinterSilks®.
Most credit card companies cover all charges resulting from credit card fraud,
or may limit your responsibility to $50, the maximum allowed under the
Fair Credit Billing Act. WinterSilks® is
committed to making sure you're covered.
Our legal obligations
In some cases we may be required to disclose certain information to comply with
the law, an investigation, or a legal process, such as a court order or
subpoena.
WinterSilks® may also disclose information against someone who
poses a threat to WinterSilks®'s interests (such as
customer fraud) or whose activities could bring harm to others.
In case of the sale of our business Your information may be
transferred in connection with a sale, merger, transfer, exchange, or other
disposition (whether of assets, stock, or otherwise) of all or a portion of a
business of WinterSilks®.
Other Web sites
There are several places throughout WinterSilks® that may link you to other Web sites that do not
operate under WinterSilks®'s information privacy
practices. When you click through to these Web sites, WinterSilks®'s information privacy practices no longer apply.
We recommend that you examine the privacy statements for all third party Web
sites to understand their procedures for collecting, using, and disclosing your
information.
Control access to your information
WinterSilks® believes that members and site visitors should have control over
the collection and use of their personal information. You have access to your
information in the following areas of
WinterSilks®:
Your Account
The Your
Account page on WinterSilks® allows
members to view and change their account settings. You may change your shipping
information, update your name, phone numbers and credit card information
associated with your profile.
You may also close your WinterSilks® account by calling
1 (888) 782-2224.
Communications from WinterSilks®
Members will receive communications from WinterSilks® when they:
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Request a forgotten password on your account
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Makes purchases
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Elect to receive special promotional marketing communications
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Contact WinterSilks® with questions or suggestions
Request a forgotten password on your account
When you request your
password, we will send your password via e-mail. You must enter your name, email
and zip code to request your password.
Purchase
Each time you purchase through
WinterSilks®, change or cancel a confirmed purchase, you will
receive confirmation of your new purchase via e-mail.
Elect to receive special promotional marketing communications
As a
registered WinterSilks® member, you will occasionally
receive opt-in e-mails notifying you of special promotions, These e-mails are
intended to inform you of new or unique items or special deals that are
available at www.WinterSilks.com.
Request customer support or submit questions/suggestions
When you
request assistance with viewing your account, logging on to the WinterSilks® Web site or accessing your account we will
respond to you via e-mail chat telephone.
Protecting your information
We want our members and site visitors to feel confident about using WinterSilks® to make purchases, so we are committed to
protecting the information we collect. WinterSilks® has
implemented a security program to keep information that is stored in our systems
protected from unauthorized access. WinterSilks® only
stores the information you provide when registering to become a WinterSilks® member.
Our systems are configured with data encryption, or scrambling, technologies,
and industry-standard firewalls. When you send personal information to WinterSilks® over the Internet, your data is protected by
Secure Socket Layer (SSL) technology to ensure safe transmission.
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WinterSilks® has also obtained a digital certificate from VeriSign, Inc.
VeriSign is the world's leading provider of Internet trust services and digital
certificate solutions used to conduct secure e-commerce and communications over
IP networks. The VeriSign logo is a recognized symbol of trust, and ensures
that the information you provide us remains completely protected from outside
parties. To verify our affiliation with VeriSign, simply click on their logo.
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To verify the security of our site, look at our URL in your browser window. The letter "s" added to the "http" indicates that
SSL is in effect. If you are using Netscape Navigator 3.0 or earlier, the
broken key symbol in the lower-left corner of the browser window becomes solid
when you are in secure mode. In Netscape Communicator 4.0 and 4.5, the open
padlock symbol in the corner changes to closed in secure mode. In Internet
Explorer 4.0, a closed padlock appears in the corner when you are in secure
mode. Also, in many cases, your browser will warn you if you are about to send
information via a site that is not secure.
Changes to the Privacy Statement
WinterSilks® reserves the right to modify or amend this
Privacy Statement at any time and for any reason. If there are material changes
to this statement or how WinterSilks® will use your
personal information, we will prominently post such changes prior to
implementing the change.
Regardless of later updates, we will abide by the information privacy
practices described in this Privacy Statement at the time you provided us with
your information.
If you have questions about our Privacy Statement, please e-mail us.
Contacting WinterSilks®
We want to make sure you have control over your online experience as a WinterSilks® customer, from purchasing to protecting your
personal information.
WinterSilks® customer service agents are ready to help with your WinterSilks® concerns Monday through Friday, 8 am - 9 pm EST
and on Saturday and Sunday 8 am - 6 pm EST. When you need help, call 1 (888)
782-2224. All e-mail receives a response within 24 hours. Agents will address
any questions or concerns you may have about your WinterSilks® purchases. We
will do our best to respond to your request for assistance or other questions
about WinterSilks® within 24 hours.