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Customer Service
Order online or call our toll free number at 1 (800) 718-3687.
Outside the U.S. call 1-814-726-6896.
For your added convenience, our on-line customer service representatives are
available Monday through Saturday, from 9:00 AM to 9:00 PM EST to provide
immediate response to your inquiries.
As our highly valued customer, it is our pleasure to serve you. Our fully
trained staff is eager to respond to any questions you may have regarding your
order, and to discuss our many service options. Our mission at WinterSilks® is
to make your world a warmer, more luxurious place in which to live.
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For additional information click on the following links:
Our Guarantee
Download Order Form
Returns and Exchanges
Shipping and Processing
Your Account
Website Viewing
Information
Payment & Sales
Tax
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Our Guarantee
We're happy only when you are. If you're ever unsatisfied with a WinterSilks
purchase, return it within 90 days for a prompt exchange or refund-your choice.
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Download Order Form
If you prefer to send us your order information by mail, click the link below
to download a printer friendly order form to your PC.
Download Order Form (*Adobe PDF Format) 
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Returns and Exchanges
Return any unsatisfactory purchase to us within 90 days, and we'll promptly
exchange it or issue a refund. Simply follow the guidelines on the packing slip
enclosed with your order. (If returning a gift, please include buyer's name and
address, and how you'd like us to handle your return.) We do not accept C.O.D.
packages. Shipping and Processing charges are non-refundable. Mail all returns
and exchanges to WinterSilks Returns Dept., 39 Tozer Road, Beverly, MA
01915-5506. And for a quick reorder, please call 1 (800) 718-3687.
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Your Account
The benefits of signing up for your
WinterSilks account:
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Faster and easier checkout process.
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You will only need to enter billing and shipping information once.
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We secure your credit card information on your first order so you will not have
to enter it again!
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Create a Wish List of items you can send to friends and family, or use it to
keep track of items you want to purchase later.
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Keep track of important dates and events (birthdays, anniversaries, etc.) with
your personalized Gift Reminder.
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Website Viewing Information
Screen Resolution Information:
The WinterSilks® website is designed to be viewed at 800x600 screen
resolution. If you can see our site without scrolling to the right, your
monitor is already set to 800x600. However, if you can only see about 80%
of the page and need to scroll to the right to see the rest, then your
resolution is set to 640x480.
Your computer's resolution now is
.
Microsoft Internet Explorer users should set their font size to "Medium," by
clicking "View" then "Text size" and then clicking "Medium."
Your computer screen resolution is easy to change.
Just follow the easy steps for PC Users and
Mac Users.
Compatible Browser Information:
Our web site is optimized to be viewed with
Microsoft Internet Explorer version 5.0 or later,
Netscape version 6.0 or later, and
AOL version 5.0 or later. If you are unable to view our site, we
recommend you upgrade to the latest version.
You can upgrade to the latest version by clicking on the software names below:
- AOL
- Microsoft
Internet Explorer
- Netscape
Another way to upgrade your AOL
is by going to keyword: UPGRADE.
Zone Alarm® Help:
To use our site with Zone Alarm® installed on your computer, you will need to
turn off the 'Pop up/Pop down' feature. To turn this off, please follow these
steps:
1. Open the Zone Alarm® program
2. Click on 'Privacy' in the left side menu
3. Click the 'Site List' tab at the top of the program
4. Find www.wintersilks.com in the list and right click on the name
5. Select 'Options' from the list
6. Click on the 'Add Blocking' tab at the top of the window
7. If 'Pop up/Pop down' is checked, disable this by clicking on the
box.
8. Click the 'Apply' button at the bottom and then click the 'OK'
button
9. Close the Zone Alarm® program
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Payment & Sales Tax Information
We accept the following credit cards:
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American Express
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Discover
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Master Card
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Visa
When ordering by mail, you may also pay by personal check, cashiers' check, or
money order. Please do not send cash. All funds must be in US Dollars.
We collect sales tax on all orders shipping to WI, MA and PA.
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